Australia
Order Value	Shipping Charge
Orders under $100	$12.90*
Orders between $100 & $400	$14.90*
Orders over $400	Free Shipping**

International
Order Value	Shipping Charge
Orders less than $400	$39*
Orders over $400	$49*
*Shipping charges may vary for oversized items based on your shipping location. Enter your postcode during order checkout for any changes to the above set prices. We will contact you with any variation before processing your order. **Free Shipping not available on oversize items to non-Melbourne metro postcodes.

Orders will be sent by either StarTrack Express, Fastway Couriers or Australia Post (dependent on the delivery location and type) and may require a signature for collection. Please contact us on 03 9088 3521 or via service@chef.com.au for more information.

Click here to calculate current delivery estimates. At Chef.com.au we pride ourselves on ensuring fast dispatch and delivery times. Orders are generally processed and dispatched within in 1-3 business days, and the majority of orders are delivered within 1-4 business days after dispatching, depending on your location. The following delivery times are an approximate guide only.  Please note: some dispatch delays may occur during busy periods (i.e. post Christmas/Easter breaks/TAFE intake periods).

Victoria
Destination	Delivery By (Business Day after Posting)
Metropolitan areas	1 - 3 business days
Country Victoria	2 - 4 business days

SA, TAS, NSW, ACT, QLD
Destination	Delivery By (Business Day after Posting)
Metropolitan areas	1 - 4 business days
Country locations	2 - 5 business days

WA, NT, Far North QLD
Destination	Delivery By (Business Day after Posting)
Metropolitan areas	1 - 5 business days
Country locations	3 - 6 business days

Urgent orders can be sent via Express Post Satchels. If you require this service please select the Express Post option during checkout. Express Post will be charged $19.95.* Please contact us for a quote if you require a large order sent via Express Post Parcels.

*Express charges may vary depending on your location and the size of your order. If applicable, we will contact you with extra charge requirements for approval before proceeding.

You will receive an email notification when your order has been dispatched which will include postal service (StarTrack Express, Australia Post, Couriers Please or Fastway Couriers) and your order tracking details. If your order has not arrived by the estimated delivery time to your area, use your order tracking details to find your order. The majority of missing orders sent via StarTrack Express and Australia Post are generally awaiting collection from your local post office. If convenient please contact your local Post Office to see if your parcel is awaiting collection.

Your privacy is of utmost importance to us. All your confidential information is transferred securely via your browser using industry standard high-grade encryption (RC4 128 bit). Once your order has been processed your credit card information is destroyed. We will never provide or on-sell your contact details to a third party.

At chef.com.au we take your privacy very seriously. Any details supplied are only used to process your order. We will never provide or on-sell your contact details to a third party.

Placing an order with chef.com.au is an easy and straight forward process. All our products are shown with a variety of options depending on the product. Select any required options such as colour and size, and the quantity you require, then click the “Add to Cart” button. This will display your shopping cart, where you can either select ‘continue shopping’ to add more items or ‘checkout’ to complete your order. If you continue shopping a shopping cart menu will be present throughout your browsing session allowing you to go back to your cart and make any adjustments to your order. Once you have completed your order, click on the “Checkout” button. Enter your name and address details and click the “Continue” button. You will be transferred to our secure server where you enter your payments details securely. When you have completed your payment, click on the “Purchase” button. Your order will then be processed and you will be presented with a confirmation screen detailing your order. You can print this page for your receipt, and a confirmation email will also be sent to your supplied email address. Upon receipt of your online order, chef.com.au will immediately prepare and dispatch your goods. If we are out of stock of items or any unexpected delays occur you will be notified by email or landline, giving the choice of waiting, changing the goods or cancelling your order. All backordered orders will be given an approximate delivery date.

Please note that an $8.00 processing fee applies to all orders placed over the phone. Browse the site and make a list of the product codes of the items that you require, along with any colour or size variations, and phone us on 1300 661 495. Ensure that you have your credit card details at hand.

Australian & New Zealand orders: PayPal & Credit Card (Visa, MasterCard and American Express). Please select payment method during order checkout. Please contact us if you wish to pay via direct bank deposit. International orders: PayPal

We accept PayPal’s Pay In 4  This service by PayPal allows you to make a first payment at the time of purchase and pay the rest in 3 payments – one every two weeks. To use this service, simply select Pay Pal Pay In 4 during order checkout. You can view more information here.

Your credit card is charged when your order is processed for dispatch.

We have a massive stockholding of products featured on our website, and the majority of orders are dispatched immediately. From time to time we may be out of stock. If so we will email you details of items that are out of stock and advise an estimated availability date. You have the option of either:

1. having the balance of your order dispatched immediately and your backordered items sent when available. You will not be charged postage for additional deliveries.
2. cancelling the unavailable items and the balance of your order dispatched immediately.
3. cancelling your entire order.

You will be contacted by either phone or email.

You will receive an email notification when your backorder has been dispatched.

If your order has not already been sent please contact us on 1300 661 495 between 9.00am and 5.00pm AEST Monday to Friday (excluding public holidays) to discuss any changes.

Log-in to your account and check ‘Order Status’.

Don’t worry if your uniforms do not fit, you can send them back to us, free of postage charges, in exchange for the correct size. All returns and exchanges require a Return Authorisation Number (RAN). Please complete the returns and exchanges form.

For uniform size exchanges see above ‘What if my uniform order is the wrong size? Your satisfaction is important to us. Returns or exchanges will be accepted within 2 weeks of receiving your return order. Products that have been used, worn, damaged or not in a re-saleable state are non-returnable. Customers are responsible for return shipping charges (uniform size exchanges excepted). All returns and exchanges require a Return Authorisation Number (RAN). Please click here to complete the returns and exchanges form and obtain your RAN. For your protection, please insure your return and send it prepaid. Shipping and handling fees are not refundable. Returns sent COD will be returned to the sender.

Our Customer Service Team is at your service! Whether you want to know more about a product, ask a question or place an order*, you can contact us in any of the following ways.

• Live Chat: See button at top of page.
• Email: service@chef.com.au
• Phone: 1300 661 495 between 9.00am and 5.00pm AEST Monday to Friday (excluding public holidays).

We are not Chef Ovens or Chef Appliances.
For help with your Chef branded oven please call 1300 363 640

* Phone orders incur an additional service fee of $8.00