chef.com.au
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F.A.Q.’s

Security & Privacy | Shipping & Delivery | Order Information | Returns & Exchanges | Contact Details

Security & Privacy
Is chef.com.au a safe and secure website to enter my credit card and personal information?
What is your privacy policy?
Shipping & Delivery
What are the delivery charges?
What postal service is used?
How long will my order take to deliver?
Can you deliver my order via Express Post?
My order has not arrived. What should I do?
Order Information
How do I place an on-line order?
How do I place a phone order?
What forms of payment do you accept?
When is my credit card charged?
How do you process orders where items are not in stock?
How do I know if an item I have ordered is on backorder?
How will I know when my backorder has been sent?
Can I cancel or change my order?
How do I check the status of my order online?
Can I place an order from a foreign country?
Returns & Exchanges
What if my uniform order is the wrong size?
How do I return an item? How do I exchange an item? What are the fees?
Contact Details
How can I contact you?

 

Security & Privacy

Is chef.com.au a safe and secure website to enter my credit card and personal information?
Your privacy is of utmost importance to us. All your confidential information is transferred securely via your browser using industry standard high-grade encryption (RC4 128 bit). Once your order has been processed your credit card information is destroyed. We will never provide or on-sell your contact details to a third party.

What is your privacy policy?
At chef.com.au we take your privacy very seriously. Any details supplied are only used to process your order. We will never provide or on-sell your contact details to a third party.

 

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Shipping & Delivery

What are the delivery charges?

Australia
Order Value Shipping Charge
Orders under $100 $10
Orders between $100 & $400 $12
Orders over $400 Free Shipping
International
Order Value Shipping Charge
Orders less than $400 $25*
Orders over $400 $35*

*Shipping charges may vary depending on your region and the size of your order. We will contact you with any variation before processing your order.

What postal service is used?
Orders will be sent by either StarTrack Express, Fastway Couriers or Australia Post (dependant on the delivery location and type) and may require a signature for collection. Please contact us on 03 9481 8369 or via service@chef.com.au for more information.

How long will my order take to deliver?
At Chef.com.au we pride ourselves on ensuring fast dispatch and delivery times. Orders received before 12pm, Mon-Fri, are generally sent the same day, and the majority of orders are delivered within 1-2 days, depending on your location. The following delivery times are an approximate guide only.

Victoria
Destination Delivery By (Business Day after Posting)
Metropolitan areas 1 - 3 business days
Country Victoria 2 - 4 business days
SA, TAS, NSW, ACT, QLD
Destination Delivery By (Business Day after Posting)
Metropolitan areas 1 - 4 business days
Country locations 2 - 5 business days
WA, NT, Far North QLD
Destination Delivery By (Business Day after Posting)
Metropolitan areas 1 - 5 business days
Country locations 3 - 6 business days

Can you deliver my order via Express Post?
Urgent orders can be sent via Express Post Satchels. If you require this service please select the Express Post option during checkout. Express Post will be charged $19.95. Size limits are 5kg and/or 435mm x 510mm. Please contact us for a quote if you require a large order sent via Express Post Parcels.

My order has not arrived. What should I do?
You will receive an email notification when your order has been dispatched which will include postal service (StarTrack Express, Australia Post or Fastway Couriers) and your order tracking details. If your order has not arrived by the estimated delivery time to your area, use your order tracking details to find your order. The majority of missing orders sent via StarTrack Express and Australia Post are generally awaiting collection from your local post office. If convenient please contact your local Post Office to see if your parcel is awaiting collection.

 

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Order Information

How do I place an on-line order?
Placing an order with chef.com.au is an easy and straight forward process. All our products are shown with a variety of options depending on the product. Select any required options such as colour and size, and the quantity you require, then click the “Add to Cart” button. This will display your shopping cart, where you can either select ‘continue shopping’ to add more items or ‘checkout’ to complete your order. If you continue shopping a shopping cart menu will be present throughout your browsing session allowing you to go back to your cart and make any adjustments to your order.

Once you have completed your order, click on the “Checkout” button. Enter your name and address details and click the “Continue” button. You will be transferred to our secure server where you enter your payments details securely. When you have completed your payment, click on the “Purchase” button. Your order will then be processed and you will be presented with a confirmation screen detailing your order. You can print this page for your receipt, and a confirmation email will also be sent to your supplied email address.

Upon receipt of your online order, chef.com.au will immediately prepare and dispatch your goods. If we are out of stock of items or any unexpected delays occur you will be notified by email or landline, giving the choice of waiting, changing the goods or cancelling your order. All backordered orders will be given an approximate delivery date.

How do I place a phone order?
Please note that an $8.00 processing fee applies to all orders placed over the phone. Browse the site and make a list of the product codes of the items that you require, along with any colour or size variations, and phone us on 1300 661 495. Ensure that you have your credit card details at hand.

What forms of payment do you accept?
Australian orders: Credit Card (Visa, MasterCard and American Express). Direct Deposit, Cheque or Money Order (you will be supplied relevant details during checkout).

Overseas orders: Direct Wire Transfers and PayPal (you will be supplied relevant details during checkout).

When is my credit card charged?
Your credit card is charged when your order is processed for dispatch.

How do you process orders where items are not in stock?
We have a massive stockholding of products featured on our website, and the majority of orders are dispatched immediately. From time to time we may be out of stock. If so we will email you details of items that are out of stock and advise an estimated availability date. You have the option of either:

  1. having the balance of your order dispatched immediately and your backordered items sent when available. You will not be charged postage for additional deliveries.
  2. cancelling the unavailable items and the balance of your order dispatched immediately.
  3. cancelling your entire order.

How do I know if an item I have ordered is on backorder?
You will be contacted by either phone or email

How will I know when my backorder has been sent?
You will receive an email notification when your backorder has been dispatched.

Can I cancel or change my order?
If your order has not already been sent please contact us on 1300 661 495 between 9.00am and 5.00pm AEST Monday to Friday (excluding public holidays) to discuss any changes.

How do I check the status of my order online?
Log-in to your account and check ‘Order Status’

Can I place an order from a foreign country?
Due to increases in credit card fraud we do not accept payment by credit card for international orders. We do however accept payment by Paypal or direct wire transfers to our nominated bank account.

If you do not have a Paypal account or require more information please visit www.paypal.com Once you have completed your on-line order you will receive a confirmation email with payment procedures.

 

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Returns and Exchanges

What if my uniform order is the wrong size?
Don’t worry if your uniforms do not fit, you can send them back to us, free of postage charges, in exchange for the correct size. All returns and exchanges require a Return Authorisation Number (RAN). Please complete the returns and exchanges form.

How do I return an item? How do I exchange an item? What are the fees?
For uniform size exchanges see above ‘What if my uniform order is the wrong size?

Your satisfaction is important to us. Returns or exchanges will be accepted within 2 weeks of receiving your return order. Products that have been used, worn, damaged or not in a re-saleable state are non-returnable.

Customers are responsible for return shipping charges (uniform size exchanges excepted). All returns and exchanges require a Return Authorisation Number (RAN). Please click here to complete the returns and exchanges form and obtain your RAN. For your protection, please insure your return and send it prepaid. Shipping and handling fees are not refundable. Returns sent COD will be returned to the sender.

 

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Contact Us

Our Customer Service Team is at your service! Whether you want to know more about a product, ask a question or place an order*, you can contact us in any of the following ways.

  • Live Chat: See button at top of page.
  • Email: service@chef.com.au
  • Phone: 1300 661 495 between 9.00am and 5.00pm AEST Monday to Friday (excluding public holidays).

We are not Chef Ovens or Chef Appliances.
For help with your Chef branded oven please call 1300 363 640

* Phone orders incur an additional service fee of $8.00

Customer Service

If you need more assistance you can always contact our Customer Service team on 1300 661 495 between 9.00am – 5.00pm AEST Monday to Friday (excluding public holidays), email service@chef.com.au or make an enquiry online.

Note: Phone orders incur an additional service fee of $8.00

chef.com.au – you do the cooking and leave the rest to us!